I am a customer of Indosat. A matrix customer. From 6 PM yesterday, Indosat signal lose from my Blackberry 8707. On the signal sign only a SOS code appeared. I thought that it was a temporarily network problem. I had experienced with Indosat signal loss last year. Everyday (last year), during 9 PM to 10 PM, Indosat signal went away. I could do nothing except waiting for network to recover.
But, it was not a temporarily network problem I faced since yesterday. I wait until this morning to see the signal appear. But, it did not appear. To look for software problem, I took my battery out from my Blackberry 8707, let it for 5 minutes and then plug back to the hand held. But, the problem still existed.
I then called Indosat Call Center. My call was received by Tya. She told me to take the battery out and then plug it back after five minutes like what I have done. I said that it solve nothing. She then asked about other people using Indosat around me whether they faced same problem or not. I answered that I did not know people using Indosat around me. I was in my home and most of my neighbors I had their numbers did not use Indosat. Then she suggest me to try my SIM card to another hand phone. I took my old Siemens M75 and inserted Indosat card in then switched on the phone. No network was caught. M75 screen showed Network search. The Network search sign is lasting until now.
I made second call around 11 AM and Julia received my call. I told her my problem and everything I have done to overcome the problem. She said that my problem would be escalated to network guy to be helped to be solved. Julia asked my other number to be contacted if the problem solved.
Till 3.30 PM (my computer time), my Siemens M75 still showed Network search. I then called Indosat Call Center again. This occasion, a guy named Donny took my call. I asked him to open ticket so that my problem could be monitored. He said that my problem was still in their solving progress. I asked whether I should go to Galeri Indosat to change my SIM card or not. He said that it would not be necessary. He told me to wait because my problem has been handled. My question was, when will my problem solved?
There was no network problem. I had sit side by side with a friend of mine that also uses matrix. He got no problem. The signal was full on is handheld. I also have no bill problem. I never late in paying my phone bill. But, frankly, this problem is so weird. Do someone get same problem with me?