Kamis, Maret 12, 2009

I Got No Indosat Signal Since 6 PM Yesterday

I am a customer of Indosat. A matrix customer. From 6 PM yesterday, Indosat signal lose from my Blackberry 8707. On the signal sign only a SOS code appeared. I thought that it was a temporarily network problem. I had experienced with Indosat signal loss last year. Everyday (last year), during 9 PM to 10 PM, Indosat signal went away. I could do nothing except waiting for network to recover.

But, it was not a temporarily network problem I faced since yesterday. I wait until this morning to see the signal appear. But, it did not appear. To look for software problem, I took my battery out from my Blackberry 8707, let it for 5 minutes and then plug back to the hand held. But, the problem still existed.

I then called Indosat Call Center. My call was received by Tya. She told me to take the battery out and then plug it back after five minutes like what I have done. I said that it solve nothing. She then asked about other people using Indosat around me whether they faced same problem or not. I answered that I did not know people using Indosat around me. I was in my home and most of my neighbors I had their numbers did not use Indosat. Then she suggest me to try my SIM card to another hand phone. I took my old Siemens M75 and inserted Indosat card in then switched on the phone. No network was caught. M75 screen showed Network search. The Network search sign is lasting until now.

I made second call around 11 AM and Julia received my call. I told her my problem and everything I have done to overcome the problem. She said that my problem would be escalated to network guy to be helped to be solved. Julia asked my other number to be contacted if the problem solved.

Till 3.30 PM (my computer time), my Siemens M75 still showed Network search. I then called Indosat Call Center again. This occasion, a guy named Donny took my call. I asked him to open ticket so that my problem could be monitored. He said that my problem was still in their solving progress. I asked whether I should go to Galeri Indosat to change my SIM card or not. He said that it would not be necessary. He told me to wait because my problem has been handled. My question was, when will my problem solved?

There was no network problem. I had sit side by side with a friend of mine that also uses matrix. He got no problem. The signal was full on is handheld. I also have no bill problem. I never late in paying my phone bill. But, frankly, this problem is so weird. Do someone get same problem with me?

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I Got No Indosat Signal Since 6 PM Yesterday
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13 comments

Jumat, Maret 13, 2009 1:14:00 AM delete

Indosat..Indosat...itu Kang Kombor Blackberry-nya sinyalnya ilang...

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Jumat, Maret 13, 2009 4:24:00 AM delete

Mas Arif, gimana tuh kode script untuk masang Alexanya kok gak bisa dipasang di sidebarku, mohon bantuannya. Makasih dan lam kenal. Aku udah nyoba-nyoba searching dan dapet tapi juga belum bisa. Maklum masih perawan mas eh pemula dhing. :D Makasih.

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Jumat, Maret 13, 2009 9:58:00 AM delete

well then, which is the best provider after all?

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kombor
Jumat, Maret 13, 2009 11:44:00 AM delete

Untuk wordpress.com, sepertinya tidak bisa karena wordpress.com tidak mengijinkan java script di sidebarnya.

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Jumat, Maret 13, 2009 1:58:00 PM delete

It tortures much as if we depend on the only SIM card we have. Internet connection remains the main problem for cellular providers in Indonesia, especially if they still prefer maintaining their voice service rather than their data one. Why don't you try to try any other provider for just one day or two? You'll see that users are supposed to hold the main control, not the provider instead.

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Jumat, Maret 13, 2009 2:52:00 PM delete

um... i want make a wireless connection to my laptop, so i can go online every night at my room. is there any provider you recommended Mr Kombor?

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Jumat, Maret 13, 2009 7:57:00 PM delete

I used to get similar problems. I wasn't able to deactivate call forwarding services at two of my sim cards (both are Telkomsel). The problem were solved in 3 days after I contacted the Call Center.

I always have 3G connectivity problems when using Indosat, that's why I prefer Telkomsel for mobile internet. By the way, if you want a reliable broadband internet connection, cellular services is not a good choice.

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Kamis, Maret 26, 2009 5:13:00 AM delete

kang kombor, saya juga pake matrix dan memang begitu. Pas saya tanya ke indosat katanya jaringan matrix sudah crawded..

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Jumat, Oktober 14, 2016 5:24:00 AM delete

Trimakasih artikelnya mas, sangat membantu dan bermanfaat.

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Jumat, Oktober 14, 2016 5:25:00 AM delete

Hii...thankfulness post helped remind me of my ability to evaluate while others do not take advantage of this gift..

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Selasa, Mei 09, 2017 8:49:00 PM delete

It makes so much sense! I can't wait to table this and get feedback. This might just turn our office around…

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